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Fix: Start menu not responding / Office apps login not possible

Is your Windows start menu not responding?
Since the beginning of the week we have also had many messages from start menus that do not work and users who can no longer log into the Office applications.
The problem is due to an update of ClickShare, which uses the Outlook API for calendar integration.

The problem started last year and was fixed by Rudy Ooms well documented: Start menu not responding | Broken Store Apps | 0xc000027b (call4cloud.nl)
He also continued to add to the solution to the problem and worked through the cause.
In some support cases, not everything worked, which is why I put together a video tutorial and four PowerShell scripts that have to be executed in the user and admin context.

Fix: Start menu not responding

  1. Log in to the device with the affected user (preferably via remote administration)
  2. Open two PowerShell windows and minimize them Not!
    • first PowerShell terminal as user to open
    • second PowerShell terminal as Administrator carry out
  3. Open the task manager
  4. Stop the "Windows Explorer" process
  5. Copy the content of the first script into the user PowerShell window and press [Enter]
    1_ClickShare-CalendarIntegration_asUser.ps1
  6. Copy the content of the first script into the user PowerShell window and press [Enter]
    2_FixUserShellFolderPermissions_asUser.ps1
  7. Copy the content of the second script into the Administrator PowerShell window and press [Enter]
    3_StartMenuFIX_asAdmin.ps1
  8. Copy the content of the first script into the user PowerShell window and press [Enter]
    4_SearchFix_asUser.ps1
  9. Start the process "explorer.exe" in the task manager
  10. Now everything should work as desired again 🥳

Video Instruction

credits

2 thoughts on “Fix: Startmenü reagiert nicht / Office Apps Login nicht möglich”

  1. Thanks for your efforts, Florian!

    These steps solved all the issues regarding the not working start menu and the office apps not signing in!

    You saved us a lot of time. !

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