Fix: Start Menu Not Responding / Can't Log Into Office Apps

Florian Salzmann
Posted on 19 Jan, 2023
Updated on 19 Jan, 2023
02 Mins read
Microsoft Intune,Microsoft Office Apps,PowerShell,Troubleshooting,Windows 10,Windows 11

Your Windows Start menu is not responding?
Since the beginning of this week, we’ve also been getting a lot of reports about Start menus that don’t work and users who can’t log into the Office applications anymore.
The problem can be traced back to an update from ClickShare, which uses the Outlook API for the calendar integration.

The problem already came up last year and was documented very well by Rudy Ooms: Startmenu not responding | Broken Store Apps | 0xc000027b (call4cloud.nl)
He also kept extending the solution and worked out the root cause.
In some support cases, though, not everything worked completely, which is why I put together a video guide and four PowerShell scripts that need to be run in the user and admin context.

Fix Scripts @GitHub

Log in on the device with the affected user (best done via remote management)
Open two PowerShell windows and do not minimize them!
- open the first PowerShell terminal as User
- run the second PowerShell terminal as Administrator
Open Task Manager
Stop the “Windows Explorer” process
Copy the content of the first script into the User PowerShell window and press [Enter]
1_ClickShare-CalendarIntegration_asUser.ps1
Copy the content of the first script into the User PowerShell window and press [Enter]
2_FixUserShellFolderPermissions_asUser.ps1
Copy the content of the second script into the Administrator PowerShell window and press [Enter]
3_StartMenuFIX_asAdmin.ps1
Copy the content of the first script into the User PowerShell window and press [Enter]
4_SearchFix_asUser.ps1
Start the “explorer.exe” process in Task Manager
Now everything should work as expected again 🥳